Warranty & repair terms
The plain-English version of how repairs work at TechIT Computers - warranty coverage, diagnostic fees, and how we handle your data and your device.
90-day repair warranty
Every repair and every part we fit is covered for 90 days from the pickup date. If the same fault returns or a part we fitted fails within that period, we'll repair it again at no charge.
The warranty covers the specific fault we repaired and the parts we installed. It doesn't cover new physical or liquid damage, unrelated faults, software issues, viruses, or normal wear items like ageing batteries (unless the battery itself is the part we fitted).
Diagnosis & diagnostic fee
Every repair starts with a diagnosis and an upfront quote - you'll know the price before any work begins. If we find a viable repair and you choose not to go ahead, a diagnostic fee applies for the time spent diagnosing your device. If your device can't be repaired, or the repair turns out not to be viable, there's no charge for the diagnosis.
Quotes & unexpected faults
Quoted prices are confirmed before work starts. If we uncover additional faults or the job changes scope mid-repair, we'll stop and re-quote before continuing - you'll never get a surprise bill. If you decline the updated quote, only the diagnostic fee applies.
Your data
We strongly recommend backing up your device before any repair. We take every reasonable precaution with your data and never access personal files unless it's required for the repair (like data recovery or drive cloning). However, storage devices can fail without warning, so we can't guarantee against data loss - a backup is always the safest option.
Turnaround times
Most phone and computer repairs are completed within 1-2 business days, and we'll always give you an estimate up front. Turnaround is an estimate, not a guarantee - occasionally parts delays or complications extend a job, and we'll keep you updated if that happens.
Payment & pickup
Payment is due on completion, before the device is released. We'll contact you when your repair is ready for pickup.
Unclaimed devices
We'll contact you when your repair is done and follow up if we don't hear back. Devices left uncollected for more than 90 days after completion (after reasonable attempts to reach you) may be recycled or disposed of to recover costs.
Your rights
Nothing in these terms limits your rights under the Australian Consumer Law. If you have a concern about a repair, talk to us first - we'd rather fix a problem than argue about it.
Questions about a repair? Call (08) 7078 2240 or send us a message.